Global HR Services Lead

  • GBP
  • London, United Kingdom
  • Permanent/ Permanente

Our client is a Global Leader in IT Integration and Cloud Technologies.

Location: Remote, UK

This role has overall accountability to ensure that the global templates for the cloud services (initially SuccessFactors) meet the needs of customers and users, is making the best use of available configuration options and manage system availability. They will lead the functional team in charge of enacting the system configuration changes as required by the Digital HR CoE team for their planned and ad-hoc HR IT platform changes. The role will manage the relationship with the suppliers and customer care and application management functions necessary to ensure smooth running of the cloud systems. In the future these roles may be in house and be managed directly by this role.


  • Take overall accountability for working with the supplier to ensure release management is effective in partnership with the Global Business Process Leader and Governance Boards whilst building internal capability to manage the process ourselves
  • Oversee the administration of the system ensuring that actions taken are in line with the global template and the integrity is maintained. This includes managing ServiceNow ticketing end to end
  • Drive the business adoption and use of the KPI and reporting functionality within the cloud product through ensuring effective reporting functionality in the team and in the digital product
  • Ensure effective user support through the provision of a customer care functionality initially provided by the supplies
  • Engage in the governance of the systems through the appropriate governance boards ensuring that system capability is taken into account when making decisions
  • Work with the Global HR Digital Leader and Global Business Process Leader to ensure that any new HR technology is appropriate for the needs of the business and fits within the overall Digital HR strategy

If you are interested in discussing the role further, please contact Tom Dover at

Job code: TD/17259

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Please note that only short-listed candidates will be contacted.

Tom Dover Associate Director

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