HR Operations Manager, Financial Services, London

Job Title: HR Operations Manager, Financial Services, London
Contract Type: Permanent
Location: London, United Kingdom
Reference: JGM/13300
Contact Name: Agata Staszewska
Contact Email:
Job Published: August 04, 2017 20:46

Job Description

My client is a small financial services organisation looking for an HR Operations Manager to support the delivery of the full spectrum of HR service delivery, ensuring that the company has an engaged workforce in the right place, at the right time, with HR structures and services in place to meet the needs of the growing population within the context of the UK employment legislative framework.  This role will provide plenty of opportunity to build independent relationships to improve HR’s added value to the business and to help design and drive new HR initiatives.


  • Work as a credible business partner to managers and employees, proactively identifying HR needs and working with the team to deliver and develop our full HR service to all employees
  • Generalist HR responsibilities including performance management, manager development, reward management, engagement, internal communications and payroll management
  • Employee Relations issues across absence management, disciplinaries and performance, with guidance from other members of the team where necessary
  • Lead on ensuring policies are current, relevant and meet the business needs whilst maintaining an external focus on the changing employment law landscape
  • Support the monitoring, measuring and reporting on HR issues, opportunities and development plans and achievements, through HR data analysis, to enable fact based decision making. Always doing so to agreed formats and timescales
  • Support the broader HR team in all initiatives 


  • Generalist HR experience in a financial services organisation 
  • Significant experience of delivering and driving an excellent HR Operational Service, covering all aspects of the employment life-cycle
  • A good understanding and practical experience of Employee Relations 
  • Well-developed diplomacy, listening and influencing skills  
  • Excellent IT skills; competent Excel skills essential and competent in the use of information systems highly desirable  (Excel reporting / work mail merges)
  • CIPD qualification, or working towards it  
  • Resilience and an ability to work in an environment that is fast-paced and constantly changing
  • Creative, commercial mindset 
  • Ability to work with minimum supervision, in an autonomous and independent way
  • Positive attitude and ‘can do’ approach, as well as the ability being able to work well on your own initiative and as part of a wider team
  • Pragmatic, robust and resourceful, with the ability to adapt quickly to different situations and personalities
  • Evidence of driving significant change in a partnership through well-developed diplomacy, listening and influencing skills
  • Evidence of ability to build strong internal relationships at the highest level in order to implement strategic change
  • Confidence to challenge constructively
  • Strong financial & business acumen and ability to understand the performance of the teams. Numerically agile and able to understand and interpret complex salary and performance data to influence decisions


or any further questions please contact Jaime Marks on 


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