Operations & Training Manager – Iconic Brand/ Landmark in Hong Kong!

Our client is an iconic brand with wide-spread and expanding retail presence in Hong Kong and China. They are currently hiring for an Operations & Training Manager as a new addition to their HR team.

•    One-Man-Band, Newly Created Position

•    Retail Sales/ Service/ Supervisory Training Oriented

•    Sizeable iconic brand in Hong Kong, expanding into China

Reporting to the business management team, you will adopt a key role in identifying training gaps utilising different assessment tools and enhance staff engagement and communication channels with stakeholders. You will design, develop and deliver the training framework and content for all level of retail operations staff whether it be classroom training, interactive workshops, on-site coaching, campaigns, media engagement etc. You will also create, update and review training manuals for various training programmes; and to measure and monitoring training effectiveness through a comprehensive set of KPIs. 

The ideal candidate will have 10+ years’ retail training experience preferably from/with lifestyle and kids brand exposure; and also the expertise in driving sales & service-related trainings. You would have sound knowledge with KPIs for retail industry and aim to create a positive customer experience. Since this is a one-man band position, you’d be expected to work independently driving training designs from scratch and demonstrate strong stakeholders management skills with tactful communication style. You will also be able to adapt to fast-changing environment and flexible with working weekends occasionally depending on business needs.  

For further details please contact Christina Lau on +852 2526 8588 or send me your details on cl@elliottscotthr.com. 

Job Code CTYL/13383