Relocation Specialist - London

Job Title: Relocation Specialist - London
Contract Type: Permanent
Location: United Kingdom
Reference: KM/12453
Contact Name: Genie Shi
Contact Email:
Job Published: October 17, 2016 22:41

Job Description

An excellent career opportunity is currently available for a Relocation Specialist located in our client’s London office. This exciting opportunity is in a high growth environment where you will utilize your significant experience in customer service to successfully manage the international and domestic relocation for corporate accounts, overseas and domestic partners, and private transferees.


The client has been providing best-in-class relocation management services for over 30 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations. The client has a strong brand consistently ranked among the mobility industry’s highest annual customer-satisfaction scores and a client-retention rate of over 98%. A stable organization that has grown organically who has experienced 20% growth annually.


Position Responsibilities:


  • Manages international and domestic household goods shipments and family services for corporate accounts and their corporate transferees
  • Acts as the concierge and communicates with and between the relocation transferees, the client, internal support members, and all service providers
  • Makes the timely decisions required to provide a seamless relocation for the transferee and their family
  • Provides the family with insulation from unnecessary and confusing multiple communication points, such as origin and destination partners involved in delivering household goods and services
  • Manages updates to the Operating System from the onset of the relocation through each stage of the process
  • Documents all key correspondence and communication with the transferee and partners
  • Coordinates with all internal department/functions to ensure successful transferee
  • Exhibits a commitment to accurate and expedient billing to maximize profitability
  • Provides clients with transferee status updates, keeping them abreast of issues and solutions that arise so they are always knowledgeable


Basic Qualifications:


  • Associate or Bachelor’s Degree, preferred but not required
  • 1–3 years relevant international mobility experience


Additional Qualifications:


  • Excellent interpersonal skills, necessary to develop relationships with clients, transferees, and partners
  • Excellent verbal and written communication skills
  • Demonstrated ability to manage multiple competing tasks
  • Ability to follow policies and procedures
  • Strong decision making ability using business facts and good judgment
  • Strong analytical and problem-solving skills
  • Self-motivated with strong organizational and time management skills, with the ability to meet deadlines and manage changing requirements
  • Can-do attitude
  • Genuine desire to help others
  • Desire to embrace our core values:  Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation
  • Team oriented mindset, with a strong sense of care and urgency
  • Computer skills: MS Office (MS Word, Excel, Outlook, PowerPoint)


For further details please contact Genie Shi at



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